Questions, answered

Your money stays locked in the vault while you wait. If no code arrives before the number expires, the full amount returns to your wallet automatically. You do not need to ask.

Short-term numbers are for one verification. To keep a number for days or weeks, use Rent a number when it opens.

If a provider cannot deliver, we cancel the number and return your money. You can buy again straight away, usually on a different route.

Open Add money. You get a personal bank account number: transfer to it from any Nigerian bank and your wallet is credited automatically, usually within a minute. You can also pay with crypto.

Most transfers land within a minute; some banks take up to 30 minutes. If it has been longer, open a support ticket with the amount, time and your bank, and we will trace it.

Wallet balance is for purchases on VaultoSMS and is not withdrawable cash. Referral earnings can be paid out from ₦5,000.

We can move it for you. Create your VaultoSMS account, then message support here with the email and phone number you used on CloudSMS. Once checked and approved, the balance shows in your VaultoSMS wallet.

Use "Forgot password" on the login page. We email you a link to choose a new one.

Go to Profile, then Security, and choose "Log out everywhere". This also signs out the mobile app.